Premier are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
PREMIER SCREENS LTD
P.O. BOX 112
Phone: 01254 386776
Any purchase of goods from the site www.flyscreens.biz (hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".
These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.Order Confirmation
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.Proof of Transaction
The records stored in THE MERCHANT's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. Product Information
Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual. Validity Period of Offer and Prices
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.Delivery Terms
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service. Loss or Damage in Transit
Estimated delivery times which are stated on the order forms are an estimation, and delivery could be before or after these stated times. If no delivery times is stated our orders are normally dispatched within 3-4 working days from the following day of placing the order, please call if you require a faster delivery and we will be able to provide an exact delivery date. We will not be liable for any loss, financial or otherwise by the customer, caused by extended delivery times.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged without either notification at the time of reception, or within 24 hours of accepting delivery of the package(s). The package must be opened and goods inspected within the 24 hour delivery period.
If the customer is not available to receive the order, a card notifying the customer of attempted delivery will be posted through the customer's door and the item will be retained by the carrier. The customer will then be responsible for contacting the carrier to arrange re-delivery. If the customer does not contact our carrier within 5 days, the item will be returned to us and re-delivery will be at the expense of the customer.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
You are able to instruct us to leave the goods in a safe place if there is no-one available to sign for the goods, but this is at your own risk. Goods are delivered between 8am and 5pm and we are unable to offer timed deliveries or telephone in advance of delivery on the day of delivery.
THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT within twenty four (24) hours of delivery.Delivery Errors
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request.
The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order. Warranty
Any claim made after this time period will be rejected.
All claims must be made in writing and sent to THE MERCHANT ADDRESS, or by e-mail to firstname.lastname@example.org
Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.
For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.
Shipping fees shall be at THE MERCHANT's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return. THE MERCHANT will accept no claims or liability for costs incurred in installing or removing faulty or incorrectly delivered items.
The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold. Right to Withdrawal / Returns
In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.
If goods are reported as faulty, and need to be returned, then the return charge is at the customers expense until the reported fault has been investigated and confirmed as a fault by THE MERCHANT. Once confirmed the return charge will be re-imbursed.
No liability will be accepted for goods that have been damaged, mis-used or tampered with by the customer thereby causing a fault. No adjustments should be made to the roller fly screens other than by THE MERCHANT.
Our guarantee does not cover;
1. Normal wear and tear
2. All fly screen mesh, unless damaged on delivery
3. Accidental damage
4. Damage as a result of use not in accordance with the 'normal' use of a screen
5. Damage from external sources, eg weather
6. Failures caused by circumstances outside of Premiers control
7. All faults caused by;
a) negligent use
b) screens not assembled correctly
c) incorrect installation
d) repairs or alterations not carried out by Premier
In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.Right of Use
The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, which include pre cut kits.
Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods, the initial delivery charge and a 3% card fee if payment was made by credit card. If the customer exercises the right to withdrawal, they have the option of requesting a refund or exchange of goods. If an exchange or return is requested, all shipping expenses shall be the responsibility of the customer.
To request a return please write or send an e-mail and we will contact you to authorise the return. No returns will be accepted without prior authorisation. If a return is requested after the 7 day period the THE MERCHANT has the right to refuse the return. Any returned items must be in the original opened packaging to enable the goods to be resold, if the goods or packaging is damaged and or components missing then we will be unable to issue a refund and re-delivery costs would be at the expense of the customer. A re-stocking charge of £20 + vat is levied against any returned items following the 7 day cooling off period and the cost of shipping to return the goods is at the expense of the customer.
If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.
The use of any trademarks, logos or brands present on the site is strictly forbidden.Force Majeure
Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks. Partial Invalidity
In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.
Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.
These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.Non-Waiver
All data we collect is processed under the guidelines set out under the GDPR regulations.
25 April 2018
Who We Are
Premier Screens are a limited company registered in England and Wales under company number 10653330.
A Note About Children.
We do not intentionally gather Personal Information (defined below) from visitors who are under the age of 13. If a child under 13 submits Personal Information to us and we learn that the Personal Information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact us at email@example.com
Data Controller and data processor.
We act as a data controller (where we have direct control of your personal data) . We act as a data controller for any of your personal information that is stored in your own account.
Collection of Information:
Unless you have otherwise given us appropriate consent, we collect, use and disclose only such information as is required to enable us to manage your account, to provide the Service, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes and for service improvement. We will maintain the confidentiality of any contact information you provide to us on using our Service or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.
"Personal Information” is personally identifiable information, such as your name, address, e-mail address, credit card information, birth date and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use the Website or Service or be able to access them at all. In other instances, your choice not to provide certain other Personal Information may mean that you will not be able to use certain features of the Website or Service. We may collect Personal Information in respect of the Website or Service through registration processes; communications with you; information downloads; service use; purchases; user support; and surveys.
"Non-Personal Information” is information of an anonymous nature, such as the domain used to access the Website, App or Services, and the type and version of browser or operating system being used by visitors to access the Website or Service. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical location of our users), number of visitors, what pages users access or visit, and average time spent on the Website, App or Service is not considered Personal Information. Similarly, business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organisation is not considered Personal Information.
Collection and Use of Information:
We collect information for the following purposes:
- Registration Data. When you register to use the Service or purchase goods, we ask for information such as your full legal name, company name (if applicable), email address, billing address and credit card information. This information will be used to administer your account, for billing, verification and authentication purposes and to contact you in relation to the same.
- Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on our products and services. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication.
- System Logs & Cookies: Cookies are used by us to track content usage and traffic on the Website and App. A cookie is a feature of your web browser that consists of a text file that is placed on your hard disk by a web server. Cookies help us compile aggregate statistics about usage of this Website and App, such as how many users visit the Website, how long users spend viewing the Website, and what pages are viewed most often. This information is used to improve the content of the Website. You can set your browser to notify you when you are sent a cookie. This gives you the chance to decide whether or not to accept it. If you disable cookies, you may not be able to take advantage of all the features of the Website, App or Services.Your IP address is reported by your web browser whenever you visit a page on the Website. This information is recorded together with your registration information on our databases.
- Third-Party Links: The Website and App may contain links to other third-party websites that are not owned or controlled by us. Such third-party websites are governed by the terms and conditions and privacy policies of such third-party providers and we are not involved in any interaction or transaction between you and such third-parties. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.
- Third Party Partner Integrations: Optional third party add-ons may be offered by our integration partners from time to time. Data shared with third party integration partners is subject to the privacy policies and terms of service of such third parties.
- Payments. Our payment service is provided by a third-party service providers, Sagepay and Paypal and by using either of these payment methods you are agreeing to their privacy policies which can be viewed here, Pay Pal Privacy, Sage Pay Privacy Any personal information that you provide to either of these companies about you will be treated in accordance with their terms.
Disclosures & Transfers:
From time to time we may employ third parties to help us improve the Website and/or the Service. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve the Website and/or the Service and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.
We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Website or other users of the Service, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
When you provide credit card or other payment information to pay for goods or services your credit card and financial information is processed by Sagepay or Paypal, a third-party subscription management provider. We do not store and don't have access to detailed credit card details.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the Service to third parties.
Amendment of this Policy:
If you decide at any time that you no longer wish to have your Third-Party Account linked to your account, please contact us at firstname.lastname@example.org
Access, Accuracy and Right to be Forgotten:
Where we act as a data controller, you have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, where we act as a data controller we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant information available to you such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavour to deal with all requests for access and modifications in a timely manner. If we act as data processor we will communicate your request to the appropriate data controller.
Where we act as a data controller, we will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service. If we act as data processor we will work with the appropriate data controller to keep your Personal Information accurate and up-to-date.
In addition, in certain jurisdictions in which we operate, where we act as a data controller you may have the right under applicable law to:
- obtain confirmation that we hold personal information about you,
- request access to and receive information about the personal information we maintain about you,
- receive copies of the personal information we maintain about you,
- update and correct inaccuracies in your personal information,
- object to the processing of your personal information,
- provide instructions for the use of your personal information after death,
- request to have deleted any personal information collected at the time you qualified as a minor under applicable law,
- have the information blocked, anonymized or deleted, as appropriate; and
- withdraw any consent you previously provided to us regarding the use and processing of your Personal Information.
You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information or would otherwise like to exercise any of your rights in respect of your personal information (whether as set out above or otherwise), if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at: email@example.com
Applicable Law and Competent Jurisdiction
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.